Horizon Post Acute and Rehabilitation Center

Wishing I didn't even have to give one star. My husband stayed for 1 week before I had to threaten to call 911 to get him out. My husband had sci that resulted in quadrapaligic and an amputation. We were told he would learn wheelchair tactics and how to transition overall. While in ICU for 3 months my husband has severe bed sores that were required to be changed everyday per Dr orders. Day 1 I couldn't visit (covid19) but I never got a call (like website describes) never seen PT..was not put on a rotation mattress. Was served cold noodles with peas and canned chopped ham🤪 I was sending Uber eats 3* daily just to be sure he was getting the Dr recommends protein to heal. The wifi never worked. Nor did his so called " direct TV package" My husband did not have a bowel movement for 7 days ...even after daily complaints from myself and husband... Nothing was done to help him pass the constipation. When call light or "emergency light" was pressed it would take up to 40 mins, no lie I actually had him record on his laptop" before a response..Imagine a fall..or choking...stroke?!?! I was so appalled I reached out to case manager. Head nurse etc...to no resolve. I had to call his surgeon because they went 4days without wound changes....never once got bathed in 7 days! No pain or depression pill given for 4 days ... This place is horrid and I literally cried thinking how desperate and helpless the elderly people are in there. I'm sure they loose patients because calls lights...At night 10..11...12 the nurses stand in halls and scream at each other...about boyfriend's..how they hate their jobs...or which patients smell....it's terrible! Finally we demanded to be released they told my quad newly amputated husband if he wants to leave then go...get in your chair...we won't help....they laughed...while my husband records...and took his prescribed wound vac off, saying he was stealing it...he got it from Tph.... They refused his medications and made him wait an hour outside in heAt for a taxi and only allowed him to go because I called police but cancelled when they agreed he could leave ....this place deserves to be shut down and the nurses and staff who "supervise" should loose their ability to be in health care. PLEASE IF U LOVE YOUR FAMILY..AVOID THIS PLACE LIKE ITS COVID19!!

BOTTOM LINE: if your loved one can't take care of themselves or suffer w/ dementia and unable to advise you what is going on...look elsewhere. Often didn't even meet minimum expectations. As a RN having worked in LTC facilities I felt I had "realistic" expectations: help w/ meals, clean/dry briefs, shower 3x/weekly, meds given as ordered, physical therapy rehab daily - general expectations for acute rehab facility. Even paid for additional support 7 hours daily for someone to be there when I wasn't because I know the work can be hard. Even still there was food never given to him, empty water jug, not snacks unless "asked for", at least 2 missed doses of IV meds, IV left in 4 days after meds completed with dressing that hadn't been changed in at least 6 days, numerous missed Albuterol nebulizer treatments, a yeast infection & groin breakdown that left the entire scrotum/inner thigh creases/buttocks areas RAW, EXCORIATED causing SEVERE PAIN that my daughter and I discovered when we changed him. How could the staff have missed it? It was SO BAD it really didn't fully heal until I brought him home and addressed it. I had to shower him several times if I wanted him showered because most of the time the staff couldn't deal with him. After 5 attempts to speak to Kellie, DON her response was she'll check into it. Same night after speaking to her he received cold grilled cheese sandwich at 7:30pm. Goes to show she doesn't have much influence or just doesn't care. Nothing changed. After meeting w/ PT there was more activity and they met with us several times in working out a plan but main issue was with nursing - he took up to 2, sometimes 3 person transfer (depending on his mood) but never really got past hoyer lift because they don't have the staff to assist or staff who worked well together to get the job done. Must have been a planned and known Medicare visit to receive a 5-star. Wonder what star would be given on a "surprise" visit. On a positive note: Kudos to Jackie, Jeremiah and Qiana (CNAs) as they made efforts to provide good patient care and customer service, Lucy who really has a heart for wanting to make things better and Jonathan & Mona (PT) for working directly with us. Private room was a plus.

horizon Post Acute and Rehabilitation center is a horrible facility. The facility is outdated with broken or missing equipment to provide proper patient care. The call lights to alert that assistance is needed are often broken or ignored for an extended amount of time. The food that is served is often cold; leaving the patients often not eating. The staff is rarely seen in the hallways leaving the patients at risk of harm. The care that is received is subpar and neglectful.