North Pointe Nursing and Rehabilitation

Put my mother in here to recover from total knee replacement and broken wrist due to bad fall. I needed a safe place so I could do everything else I have to do. She has been there 11 days and every day I have made complaints. Night staff is the worst. Not changing her brief for hours after she asked for it to be changed. Not cleaning her after. Leaving her on a bedpan in BM for hours. Someone comes when she pushes the button, asks what she needs and NO ONE ever comes to help her. Friday night an aide came to change her even though she hadn’t asked for it because she was asleep. She let him do it and he roughly jostled her, pulled the diaper roughly from underneath her, didn’t clean her, patted her on the head and told her “Good job”. She is eighty years old. She waited until morning and told head nurse to never let him in her room again. Last night, she needed changing and who walks in, this same guy! Repeated the rough treatment, left her in the bed with soaked sheets all night. She was afraid if she asked for help to get clean sheets, he would reappear. So, my precious mother had to sit in urine-soaked sheets all night. I complain and I get the “that’s terrible, that shouldn’t have happened, will never happen again.” If my mother, who has me to check in on her every day, gets treated this way, what is happening to the people with dementia, who can’t speak up for themselves? I want to move my mom but she thinks another place could be worse! Thankfully, she will be discharged soon. DO NOT PUT YOUR LOVED ONE IN THIS FACILITY!