Alden Estates of Naperville

This facility is understaffed, underqualified, unsecured, outdated and frankly disgusting. Within 5 hours, I received a call from the facility stating that my mother fell out of bed. The nurse was not polite nor caring whatsoever. Her tone quite frankly set me off a bit. When I asked mom why this happened- she had to use the restroom and no one came. Mom had bruises on her back, buttocks and knee. I also noticed on several visits my mother was being fed meals that included pasta, bread, cakes and ice cream- she is diabetic. By Wednesday morning, mom was sent to the ER for severe stoma bleeding. She had not had these types of issues in weeks. Her bleeding was so severe she needed a transfusion. On Friday I walked in to the ER again to find my mother completely covered in blood. When I asked the head nurse at Alden why my mother was not put in the clean clothing I left for her, her response was “do you want me to let your mother bleed all over her pajamas?” She also made it clear that my mother’s case was too much for her staff to handle and that she has 20 other patients assigned to the same nurse. Yet they took her in. I also complained about a severe urine odor in my mom’s room near the upholstered furniture. It was also mentioned to me by the moms nurse that her stoma was different that anything she ever worked with.-Yet they took on a stoma patient. I might add my mother’s stoma is quite standard. One week later on a monday, my mother went out for a radiation appointment and never came back. We did not find this out until Tuesday afternoon when a family member called to check on her. The nurse who was assigned to my mother rudely stated, “I wasn’t here-the night nurse should have called you”. After multiple emails and voicemails, and a call to the hospital liaison & regional director, I finally received a call back from the head nurse who apologized for the lack of communication but then quickly asked, “So should I have a nurse pack up your mothers things or will you be coming in? When I arrived to do so, I found my mother’s soiled clothing with brand-new clothing tied up in a bag as well as all her personal items including her toothbrush! They had been in the bag with urine soaked clothing. After washing 4 times, I tossed all the clothing- some of which still had the tags and most of the personal items. When I demanded to speak to the head nurse, I was greeted 45 minutes later by the facility administrator. While waiting, I witnessed several call lights blinking for at least 10 minutes. Those are lit when a resident is on the toilet and needs assistance. I also overheard a resident yelling about how he did not receive dinner the night before and his breakfast was food he could not eat. (I assume another dietary issue) While waiting I also noticed documents on the counter laying out in the open. Without even touching, or leaning over I could see that it was a patient list, with full names, ages and room numbers, and medications. My mother also had some personal medical supplies that allow her to speak that were missing. Upon inspection of the room again, the admin noticed staff left my mother’s dentures behind. It was not until I threatened to file a police report over the missing medical supplies that they produced them with a clear insincere apology. This facility is just a horrible place to place a loved one.