Cassena Care at Norwalk

You have to give one star or I would have given 0. Do NOT bring your relative here unless they need hospice care and would die anyway. Even then, if you love your family member, you will have no rest or peace of mind leaving them with such unprofessional people.They are in the middle of a Covid outbreak. A nurse told my boyfriend “in confidence” when he was visiting his relative over the weekend that they had many breakthrough cases there at the moment. Then 2 days later the Department of Public Health shut down their facility. Of course we wish that they had told us that BEFORE he went into the facility.I called to find out more information and the outbreak and our risk of exposure. The receptionist was so incredibly rude it gave me pause and when I left a message for the social worker to call me back I didn't leave any information that would identify our patient. She did call me back and her voice was so purely nasty and annoyed that someone was asking her questions that I was afraid to give her our patient’s name because this is EXACTLY the type of place that would hurt or neglect a patient if the family asked too many questions. When I didn’t provide her with a patient name, she refused to give me any information on the outbreak - which is a public health issue! It isn't even about the resident, EVERYONE who has stepped foot in there should have access to that information! She wouldn’t share that information with me to help keep the public safe.This place has an evil energy to it, you can feel it when you walk in. If you can find another place to take your loved one, find it. The reviews on here are real.

A family member stayed for over a month. They constantly ran out of supplies for his wounds and only order them as needed so they have to sit and wait. He is bedridden and had chronic constipation. Has to order an enema so he has to wait. This person had to call 911 to go to hosp and he ended up being impacted. Doesnt change bandages every day due to bed sores. Made this person sit in a chair for 2 hours before getting their sara lift to get him back into bed causing pain to his bed sores. This person was even crying in hallway to get back in bed. Terrible quality of care. Wouldn't reccomend this place to anyone.

I watched in horror as the unqualified nurse attempted to change my father's tracheotomy cuff and instead, removed the entire cannula. This resulted in a fully exposed trach hole in my father's neck, rendering him unable to breathe - in a non-sterile environment (where trachs should only be removed). The response was even worse. The nurse had an attitude - and when I complained to the supervisors and manager, they got back to me 48 hours later and told me the nurse said that I was being difficult and abusive. My father developed pneumonia - and passed away from complications weeks later. Am I saying that this is Cassena's fault? I can't say that with total confidence. But the fact that a nurse who did not know procedure was hired and able to work on my father like that is unacceptable. Their response to my complaint was unacceptable. So if you want to spend the rest of your live wondering if your loved one's care facility is what caused their premature death, by all means go with Cassena and their crew of incompetent caregivers.

My mother was there for two months, it was a nightmare for her and the family. Very old and dirty facility, old medical equipments, always short on medical supplies. Every day the patients fall because they are short on staff. The authorities need to take care of this place!!!