Consulate Health Care of Vero Beach

If you care even an iota about your loved one, you will NOT send them here!!!!! My father is currently being "held hostage" at this facility. Two weeks ago he was admitted for wound rehab. he didn't see the wound doctor for a full week. They were supposed to turn him because of his pressure wound every 2 hours. Didn't happen. For 4 days they didn't check his blood and he is diabetic. If you call the and ask for someone in authority, you will almost always get a voicemail. After a week of being there he had to practically beg for them to give him a bath. He is a paraplegic so it's not like he can get up and do things for himself. Within the last week they have been giving him his meds at odd times. One day they noted that he had gotten his afternoon meds when he didn't and then gave him his afternoon meds and nighttime meds together at like 9pm. He has been nauseous the whole two weeks and trying to get Zofran is like pulling teeth. We requested to have him transferred to a different facility last Friday. They didn't submit the request until this Monday. All week my dad, siblings and I have been getting the run around from the social services coordinator and the DON. My dad was told that the director of the facility quit and was never replaced. So now I suppose the DON or someone is trying to run the place. We have left numerous messages and now no one is calling us back. They were supposed to tell us what was going on yesterday and nothing. Now my dad has been told that they want the wound doctor to see him (he's only seen him once since hes been there...for wound rehab mind you.) He was supposed to have a wound vac on while he was there, but since they were not turning him we are pretty certain that 's why his wound is actively bleeding so much so that they can't put the wound vac on and haven't for the last 2 weeks. Now he is anemic. This is probably a combination of the bleeding and the fact that he hasn't wanted to eat the food there. Breakfast is almost always horrible and cold. Lunch and dinner are better, but it is hit or miss. There have been more bad meals than good. My dad asked to go to the hospital to have his wound looked at and the nurse told him "well if you go there, they are just going to send you right back here." Again, there is hardly any communication with the family. It's as if, because of the COVID situation, they are able to get away with hiding information and not being transparent with patients care with their families. Unscheduled visitors keeps people on their toes. Not having that makes it so easy for them to take advantage of the situation. I think I would fall over if the people in charge actually did what they said they would do. They DO NOT have the patients best interest in mind. The stress this situation has put on my father and our family is unbelievable. We have dealt with other facilities over the last year because of my dad's accident, and NEVER have we dealt with a facility like this one.