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by WillimanticFrogFan on SeniorAdvice.com 05/18/2022
Fantastic facility with lovely staff. Building is clean, residents look happy. Kevin in Admissions went above and beyond for my father and my siblings. Nursing and Therapy have been very attentive and treat him like family. Is it perfect, no but is any place? They do a good job and genuinely care.
by Drakk on SeniorAdvice.com 12/09/2021
This is my opinion of this facility. Immaculate facility, smiling faces, but all the good stops there. My 94 year old mother is here long term, and I'm truly sorry I put her here. But there is nowhere better to go. I have had 3 family members and 3-4 friends stay here. Everyone of them says the food is inedible and the service is terrrible. Douglas Manor, has the most unaring, inept, uneducated staff of any nursing facility I've ever been in. For the last 6 months they have been unable to train their staff to install my mother's CPAP mask properly, so they leave it off mostly. My mother stays awake at night because she's afraid she will stop breathing and not wake up. Her CPAP is never put on correctly or most times not at all. Her oxygen runs out frequently and the help just replies idk or what do you want me to do about it? Frequently when the staff is attending to my mothers needs, they leave the room and never return leaving her to finish whatever the had started. They take excessive time answering he call when she needs personal hygiene help and frequently walk out never to return leaving the job unfinished. They rough handle her when attending to her needs. My mother calls me sobbing and crying her heart out all the time...it breaks my heart there is no where better to go. I have had meetings after meetings and they continually promise to take care of their shortcomings, especially the CPAP issue. Yet here we are. I would rate this facility one star, and that's ony because it is kept spotless in the areas that are accessible to the public. I hate to do it, but I am on the verge of calling the Ombudman of the Department of Public Health and file a formal complaint.
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