Edgehill Senior Living

My step mom has lived here for about seven years, and generally, Edgehill is fine.But I witnessed a very disturbing interaction with another resident.While at the gym today, a very infirmed man had trouble and was in pain to the point of nearly fainting. I asked if he needed help since he could barely stand even with a walker.I looked around the Ground floor for help, but there was no one.I recommended that he press his emergency pendent, which he did.No one came.After five minutes, still no one came.More time passed. Still no one.I decided to go upstairs to the main desk to say someone needed help in the gym. They said they were aware of the emergency call but could not locate him.I then went downstairs and noticed a woman had finally arrived.However, she was rude, and ignored his request for a wheelchair, and began for forcefully push him backwards on his walker.When he mentioned his frustration about not being found after pushing the pendent, she just responded, "I'm here now."I said she arrived only because of me notifying the front desk, and she again slightly angrily repeated her statement.I was appalled at her attitude, but more importantly, her ignoring his request for a wheelchair, which he clearly needed.I went upstairs to reflect what I witnessed and to complain. I was then introduced to a manager. I said that I would hate to have my 84 year old mother treated this way if she had an emergency.

My family member was recently was at Edgehill for Rehab and I was so disgusted with the way stay treated her! When I spoke to them they would be very nice and would always assure me they would make adjustment - WRONG! They never looked in on her when they were supposed to, disregarded her PT and OT, disregarded her Type 2 Diabetes status when giving her liquids, etc. Edgehill may look clean and fancy but the Rehab floor is horrible. I will never recommend this facility to anyone - ever.