FutureCare Courtland

The administrative team is arrogant. They don't care about their staff at all, only themselves. They don't speak when you speak to them. But what do you expect when the administrator is a non caring arrogant jerk. The staff is always working short with no help from the management team. As soon as they make a mistake, watch out because now your on their chopping block. I come to this facility often to visit my family member and I have seen and heard how hard the staff works taking care of my auntie but I also see the management team walking the floors doing nothing, not even answering a call bell or getting a patient a cup of water. Good customer service starts with management. The facility looks nice, but that means nothing if the people working in the facility are heartless and non caring of their staff.

This is one of the worst rehabs ever. My gma went there for rehab, within 8 days she lost 15-19 pounds. No one took iniative to notice that she wasn't eating because she needed her food chopped and needed encouragement, had i not insisted on seeing her weight chart and food intake chart no one would've picked up on what was right in front of her face. She also needed to have a nutritional supplement also that went without notice.By day 8 she also had a pressure sore on her heel and (one her toe that i noticed.)Also on two separate occasions i noticed medication she had spit out. The nurses are very rude and nonchalant.I wouldn't recommend this place for my dog.

The facility is definitely a much nicer, cleaner, and better environment overall compared to a year ago. You can see the change and they have good people there that really care in all departments.