Greystone Healthcare Center

My mom just passed yesterday 9\25\2020 at Greystone. We had the worst experience you could ever have there. My mother was receiving “ comfort care” prior to her passing. She was there approximately 20 hours before she passed. On Thursday 9/24 the aids come in once ( who we’re wonderful) then we went 6 hours without anyone checking on her or any meds. NO meds / checks nothing. When the excellent Ballad hospice nurse came in mom was wet, dirty, and her bedding was twisted around her. She had caked blood in her nose and her mouth was dry and tongue looked black and dry. ( no offer of wet mouth swabbing at all) I went to nurses station to ask about meds as she was obviously agitated and needed attention. A large portly woman who was chewing out a aid behind me yelled who is she and what is she doing here? She was talking about me behind my back standing at the desk. 09/25/20 (Death day.) We were in the hall when a aid came up just after moms passing and loudly said the mask we had on were wrong loudly and said we needed to stay in the room not roaming the hall until the funeral home came to get her. She was extremely rude and she knew my mom had just passed but didn’t stop her condescending attitude, we felt her deliberate assault and abusive attitude toward us. She grabbed the mask Greystone issued us and handed us the new ones! Then we ask to see Josh, the administration specialist and she ask why we wanted to speak to him. I told the rude woman that it was none of her business! Do you want this treatment for your family? If they do this to family really how do they treat our family members who cannot let tell us ? Consider this!

As a former employee of Greystone Healthcare Center I can honestly say the staff, all departments care about the care and well being of every resident. If there is a problem management is on the ball to fix the problem. I loved working there.