I HAVE JUST RETURNED HOME AFTER MY 7TH STAY at heartland, and aside from needing primarily therapy, I am very fortunate. However, I am readily aware of the thousands of special requirements 150 patients, need. I want to compliment the entire caring staff that I dealt with, who do and take care of all details, pertaining to me or us. Only one night did I get one that I am sure was very tired, that just did her job. Overall, they seem to be very happy and content, several of the Cna’s and nurses have been there for a long time as I have been going back since 2011, and they remembered me, hopefully not with regret. Undoubtedly there are situations, that they cannot be handled or solved immediately, but everything that I needed or wanted, my broken phone was replaced within 20 minutes(minor I know),but if they can make me happy, that is their goal. I am not going to mention names as I might miss one of these hard workers, but kudos to all of them.The rooms are clean, the public areas shiny and no urine smell, as you get so often, in facility. the carpeted hallways are freshly vacuumed nightly, and carpet squares replaced as neededAs far as being adequately staffed, where can you go and find your own personal care giver, and still be able to afford them. I found no problem; again I guess I am fortunate, I know the nites well, as I tend to roam the halls.PT and OT and now ST, have done wonders with me, It is always one on one, and pretty much your own therapist, knows you and works well to get me going.Food, well I will say that about 2 years ago, they changed CHEFS, and it is not what it was then. Dietary works hard to please 150 different palates, and abilities, no it is not 5 star dining, but then I am not there to dine by candlelite, if you do not like what you ordered call and you will have a replacement in 10 minutes. Just dial 255The Doctor assigned to me (I guess I am in queue), I have replaced to my favorite. Medicare pays for a 15 minute with each patient, whether it is updating or looking at at the previous day, I do not know, but they do have a plum job with a steady income