Situated in Pinehurst, North Carolina, Inn at Quail Haven Village is a clean and caring housing facility for elderly people. The zip code of 28374 which contains this facility has an average population density, including roughly 15,990 residents. It is a generally average income area, with an average per-home income of $59,973. This facility is conveniently located, with retail shopping, religious services, and health care facilities all within close proximity. There are 7 churches within four miles, including Active Living Design LLC, The Village Chapel, Christ Community Church, and Bethesda Presbyterian Church. They are also located close to many hospitals and pharmacies.
Inn at Quail Haven Village offers several levels of care, including assisted living and nursing home care. They are a good fit for individuals who require assistance with day-to-day activities but who also want to maintain some of their independence. Also, they can accommodate individuals who can not live alone and require a higher degree of monitoring and medical attention.
Inn at Quail Haven Village has been operating for 14 years and they're certified with both Medicaid and Medicare. In the latest rating by Medicare, they received an aggregate score of 2/5 stars based upon a combined criterion of safety audits, overall quality, and personnel ratings. They had 0 total penalties imposed, 3 deficiencies recorded, 0 payment denials, 0 complaints filed, and 0 fines imposed within this period.
- 3 Total Deficiencies Reported
- 3 Health Standard Deficiencies
- 0 Health Complaint Deficiencies
- 0 Total Incidents Reported
- 0 Total Complaints Reported
- 0 Total Fines Imposed
- $0 in Fines Imposed
- 0 Payment Denials
- 0 Penalties Imposed
Complaints and Deficiences
- 60 Total Units
- 60 Total Beds in the Facility
- 40 Current Occupants
- Certified by Medicare and Medicaid
- Medicare Participant Since 09/12/2002
- Offers Continuing Care
- Offers Resident/Family Counciling
Reviews (Add a Review )
by Leigh G. 08/18/2015
My mother spent several months in a new memory care cottage "Cardinal" at Quail Haven, which opened this spring (2015). Her condition quickly deteriorated,...
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by Elizabeth D. 11/17/2014
Quail Haven Village in Pinehurst, NC is horrible. My father was admitted for rehab on Friday, November 14, 2014. I work and stay in Raleigh during the week and came down Friday night to see him. I was a bit concerned by all the white call lights on and skeleton staff. He was asleep and I spoke briefly to the night nurse who seemed aware of my father's condition. I returned on Saturday, November 15, 2014. The staff had let my father sit in his feces for hours after "forgetting" he had called. When I asked the nurse to clean him up, she accused him of not pressing the call button and began to argue with me. At one point, five staff members were yelling at me in the hall. They refused to clean up my father until I "treated them with respect". They don't accurately record when they give him his pain medications and when I asked to see the paper records, they refused. Staff falsifies records. I had to ask for my father's catheter bag to be emptied since it was full, the supervisor said her "records" showed that I "demanded" the staff empty his bag when it was only 200. I informed her the bag was at 2000 not 200 and suggested their record-keeping was not adequate. She again denied any staff malfeasance. I said, "OK, don't believe, I'll just take photos the next time." The supervisor told me that I was "not allowed to take photographs." The staff members removed their nametags and refused to speak with either my father or me and the same woman who started the argument with me gave us multiple names (Wanda and Pearl). I recorded a conversation in which the supervisor, Joan Vasilik, told me that I am "not allowed to ask staff members their names" which is a violation of NC Law 90-640. Identification badges required. The place reeks of urine and feces. After my altercation, I left for a few hours. When I returned, the "nurse" who started the argument with me went into my father's room and yelled at him. Apparently, the staff is taking their anger out on