Maybelle Carter Retirement Life Community

They cannot keep caregivers or nurses. Their turnover rate is ridiculous. Management is incompetent. It's a shame you walk in a see the issue and upper management keeps getting rid of the caregivers and nurses as if they are the issue when it's a management issue.

I observed an employee yelling and using profanity at a resident. The ratio of employees to residents seems grossly outnumbered. There is a high turn around with employees. THAT tells me there is a management issue. My family member had a skin infection that never should've happened. All because an unlicensed individual decided to perform "dermatology" procedures. Unfortunately this facility is not that place for us.

If you're in the Nashville area and have a family member or friend looking for a senior living community or memory care please caution them to check into the strength and stability of the operating company... (FYI... they owe us thousands) and as of today May 17, 2018 I have received no response from any of the individuals we have contacted. (The facility, the operator, and the property owners). The property owners told us to continue to put pressure on the Executive Director of Maybelle to get us paid but they are directed by the operator to not respond to us. Additionally the Better Business Bureau has requested a response from them twice with also no response to date and they have told the BBB they will not respond. I am currently preparing documents for general sessions court. Grieving families should not be subjected to such rudeness and bullying.AND NOW MY ORIGINAL April 10, 2018 POSTED REVIEW........This is strictly related to the Business Office and the Operator of the facility, New Horizons a subsidiary of Eastlake Capital which is located in Dallas, Texas with Andrew White as the President of Eastlake Capital.On February 4, 2018 our family member/resident of Maybelle Carter passed away. The same day we vacated the contracted space and gave formal notice to the facility so that as per our contract we would receive a prorated refund of the prepaid rent. According to the contract we were to receive the refund within two weeks after vacating the space.After three weeks had passed without any communication related to the refund I made an in-person visit to the facility and discovered the paperwork had not been submitted to New Horizons/Eastlake Capital for our refund. The paperwork had been completed that day and was being forwarded to their corporate office.One month after the paperwork was initially submitted the refund still had not arrived, so I called and then paid a visit on-site again. After a lengthy conversation with the on-site man