New Vanderbilt Rehab and Care Center

Here are a few key reasons as to why I feel you should not to place your loved one in the hands of this facility.NOTE: The one area where New Vanderbilt is worthy of caring for your loved one, is the physical rehab. The staff are wonderful. They genuinely care and look to promote progress. I also wish to note that one person on the administrative staff, Mr. Griffith, was consistent in showing our loved one, and our family, care and attention to issues that were out of control. Had it not been for him, I don't know how we would have made it through the last month of our loved ones stay.With that said.....All of the reasons listed henceforth, are based on personal experience with our loved one,. after two and 1/2 years of what we deemed poor medical care at New Vanderbilt, which led to dire physical aftermath and ICU/life support.1. Bed-ridden patient developed STAGE 2 BED SORES due to inadequate turning and personal cleaning care by the aides on duty. The weekend staff which is understaffed, as so many facilities, even the best of them, are, were mostly inattentive, save for one very caring aide. G-d bless her.2. SEPTIS developed due to the lack of monitoring water intake. Our loved one was completely immobile and unable to reach nurses call button for assistance. Over the course of two hellish months, he was left for up to 3 hours at a time without the means of getting the attention of an aide. Patient was on a myriad of medications, including opiates for pain, and the lack of water and proper monitoring almost cost him his life, which was hanging on a thread. The emotional duress on him and on our entire family is something I wouldn't wish on my worst enemy [not that I have any]. The physical duress this lack of basic care brought about, was a 5-day stay in ICU hooked up to life-support, and an additional 2 weeks being monitored in a hospital. Patient lost COMPLETE ability physically, and the previous year and a half of hard work he had put into rehab, to regain physical independence.3. Dr.Miguel Tirado, who handled our loved ones care, up until the last few weeks of his living at New Vanderbilt was a nightmare for us to deal with. My elderly parents were treated with complete disrespect by this arrogant man who never returned their calls, and who continued to keep my brother on life threatening and highly addictive medication that he needed to be weaned off of.4. Mary James, the head nurse on my loved ones floor at the time, displayed over the course of his two and 1/2 yr. stay, a cold and indifferent manner. Those with hearts of stone should not be in the field of health care. On two occasions when patient was on life support and in hospital for evaluation, I went to New V. to pick up some of his belongings. Head nurse was right there at nurses station, and while I stood there holding heavy bags, on a 104 degree day, she never once asked me how patient was doing. What she did ask me was "is he still yelling at everyone"! He was in a coma, as she well knew. The woman was a monster.A few other side notes:Personal items stolen from room while my brother was in hospital on two occasions. Soil from plants I had placed on a table, was thrown all over table/floor during the last week of his stay. This happened on three occasions, and when I asked how this happened [my brother was immobile so he could not do have done it] I received blank stares and no help cleaning it up.Aides did not provide snacks and beverages [my brother is diabetic] even when they were told it was imperative he get them to maintain his blood sugar.I could go on and on, sharing what was part of my brothers, and our family's overall experience. I'm VERY grateful he made it out of there [barely] alive, and that his health improved, thanks to our moving him into a different nursing facility where staff are well trained, doctors TRULY care and the environment was a positive and encouraging one. But the two and a half miserable years my brother spent at New Vanderbilt were something my family and I will never forget. My heart broke for several other lovely residents whose health I witnessed rapidly decline. Some have passed on, not having had the support or involvement of attentive family to step in and advocate for them.If you are going there strictly for SHORT-TERM physical rehab, go and get yourself out of there as quickly as possible. If you are sending someone there who is unwell, you are doing them a great disservice.

Thank you for taking such good care of my mom. It helps me sleep at night knowing she's in a safe place that is helping her recover from her injury. I know she can be difficult at times, but the staff has proven to be quite patient and understanding. Thank you all!