Park Manor of The Woodlands

8/23/2022Extremely disappointed. I have already spoken to the administrator but it doesn't change the fact on how I feel about this facility. My father was released from Methodist to Park Manor The Woodlands. He was still requiring antibiotics because he had double Pneumonia and he also had pleural effusion. The first day he came on a Wednesday night, the next day he started therapy and did really well. It started slowly going down hill after that. He would complain to the nurses of being nauseous they wouldn't do anything for him, saying he takes so many meds he needs to eat. He would become so nauseous that he couldn't get out of the bed. He complained to me, I told them & they would tell me he has to eat.The food there was awful. He was on a very low sodium diet. It was documented in all his files, was given very high in sodium food one being a POTTED MEAT sandwich. When I spoke about this to the nurses they said if he has special dietary needs you have to bring that food from home & we can heat it up. The dietician serves one thing for the entire hospital. I was already a wreck leaving my very ill father up there so I went bought him over $100 worth of food for him to eat, which he never did. He had fallen more ill as time had passed there.I would ask for blood work to be done, I was told that they would ask the dr and it was never done. I would ask for xrays to be done. They were done the 3rd day he was there but after that they wouldn't do them anymore even after he was complaining of severe pain in his chest & back. I would beg them to & the answer was always if the dr feels it is necessary. They told me they were pretty sure he was having panic attacks. I would ask for his oxygen to be checked in front of me by the nurses because he would have such a hard time breathing. I had several nurses tell me they had already done it they would do it later. They used a normal finger oximeter, not even one that was attached to the finger, one you get at your local pharmacy. So I started bringing my own.I would call up there to check on my father. I always tried his cell phone first & if I couldn't get a hold of him that way I would call the main line. There were several nights & weekends i would have to call 2 & 3 hours STRAIGHT before someone would answer the phone. One weekend I went back & forth up there a total of 6 times because nobody would answer the phone. Sometimes I would see a nurse & they would apologize other times i wouldn't see anyone at all.He complained that he would push the nurses button over & over for hours with nobody coming to his aide. He even went as far as screaming, taking his oxygen off thinking they would see it in a monitor so someone could help him taking off his clothes pretty much throwing fits so someone would come. He told me knew what he was doing but that was the only way he could grab their attention.On Fathers day 6/19/22 I went up to see my dad. He said he was extremely uncomfortable. I asked the nurse if we could put him in his chair, they told me no because his blood pressure had been low as well as his oxygen with 4 litters of cannula oxygen. I asked if they would call the dr & they told me very non chalant that they would but they wouldn't have an answer until the next day. I panicked but nobody would listen. I asked if we could have him transferred to Methodist ER again and they told me they would ask the dr. I wish I would have listened to my intuition & just called the ambulance myself but i didn't. My dad always wanted to see me everything i brought him or did for him in general he overly appreciated. That day i gave him his fathers day card he read the front & wasn't interested. I chalked it up to him not feeling well. Him & i spoke around the clock unless his cell phone was to far away from him or it took me 2-3 hours for someone to answer the phone. Him & i were very close, he lived with me. The next morning I called him at 5:45 am & i asked him how he was feeling. He told me a lot better i told him that i would call him on my way to work. I called him at 7:15, called several times that was becoming normal. Eventually his nurse picked up his phone & said she was sorry but my dad had gone into cardiac arrest.Nobody would listen to his cries for help & they wouldn't listen to mine either.I was his advocate i stressed everything that he needed. Me & my sister switched days we would visit him & they still didn't listen to us.If someone would have listened to us maybe he could have had a better chance.He did have a lot of health problems, but they were always kept under control.We never did an autopsy. Now I wish we had. I wonder was he yelling for help, was the nurse in there with him (I will never know the truth), was his roommate in there. What happened between 5:45-7:15 am? We'll never know. Just be careful when you have your loved one go in there & be on top of them if not things might not go well

My 83 yr old father was in Memorial Herman Woodlands for over a week due to severe debilitating lower spine pain and inflammation and a UTI that he got from the ER catheterizing him. It took them over a week to figure out how to bring his pain level down. The day after they did, a Friday, the nurse handed him a pamphlet and said pick a nursing facility or we will pick it for you. You don't need surgery so we're sending you to a nursing center. We did some quick research and this hospital didn't seem to have too many negative reviews and looked brand new and was close to MH for easy transition. On Saturday at 3pm, we verified several times with the MH nurse that Park Manor had all the meds in house that Dad was on. He arrived at Park Manor the Woodlands at 7pm on a Saturday evening. When they arrived, my brother said there was total chaos at the nursing station. They finally get him settled in a room with another patient and advise him they will take him over for physical therapy in the morning. Apparently their PT is not on-site and they load patients, in pain, into a van and drive them to a waiting room to be seen and evaluated. Really??? You would think a rehab nursing center would have this on-site.The TV's for each patient are side by side up on the wall and the volume comes FROM them across the room and not near the beds. The mans remote didn't work at all and Dad didn't have one. He had to use the bathroom and waited very long for anyone to respond and assist him. His last pain med was 4pm and he was due again at 8. When his time came, no one came with meds. When he buzzed the nurse no one came. The other more elderly patient said "Give it up - they won't come." Finally after several buzzes an Aid came. Walks in and says "what do you want?" He told her he was in pain and that he needs his medication could she please get the nurse. More time goes by and no nurse. He buzzes again. The Aid comes back and said "What do you need now?" in an

Finally around 10:30 the nurse comes in and says that his meds have been ordered. She handed him a Tylenol 3 (which was NOT on his list. He was on Oxycodone, Antibiotics & a Steroid Anti-inflammatory) Close to midnight he buzzed the nurse again as he was still in excruciating pain. She said they were ordered and would be a while. He said "What? I thought you confirmed that you had these meds here?" Her response was that that they have a driver who picks up the meds every four hours from DOWNTOWN HOUSTON and he drives to ALL their facilities delivering them. He had just left for delivery when they placed the order for Dads meds. So Dad asked when he will get his meds. She responded with "another 4-6 hours". That was it for Dad. He had enough. When he went to call my brother to pick him up, there are no phones to call out are in the patient's rooms! He waited some more for someone to get him to a phone. They (of course) advised against it, but he said I can take better care of myself at home! They sent him home with ONE Rx out of THREE he was supposed to take at 1:00AM Sunday morning. Only the Oxycodone. No antibiotic and no steroid (Anti-inflammatory). Walgreens (the only place open 24 hrs) computer was down until morning. Dad suffered in agony all night and half of Sunday.The next day I called and spoke to the Hospital Administrator. She made excuses for everyone and everything. When questioned why they didn't give him all the Rx's when he left, her answer was this: "Well he left against medical advice and had not been seen by our Dr yet." There is NO Physician there on staff on the weekends. Then when I asked if I could get the rest of Dads Rx's, she repeated that statement and said No. You will have to call his Dr or Memorial Herman because he didn't see our Dr. Uhmmm hello – there was NO DOCTOR THERE.After calling several people at MH, I discovered that they had confirmed Dads admittance AND RX's AT 3PM Saturday. They had not ord