Sans Souci Rehabilitation and Nursing Center

This is a WARNING to the public!! Please do not make the mistake of leaving your loved ones in the care of the staff at San Souci Rehabilitation and Nursing center located in Yonkers. To make a very long story short. Yesterday my grandmother fell while under the supervision/care of the staff of this facility. As a result, she fractured her hip and has horrible scrapes on her arm . They waited SIX hours to notify us of the incident and it took another two hours for her to be sent to the hospital & that's only because I called EMS myself. It took a total of EIGHT hours for my Grandmother to get the medical attention she needed. I am disgusted at the inhumane way the staff treated my Grandmother. I have never dealt with such unprofessional,unsympathetic, staff in my life!!

0 stars. My 80 year old Dad was admitted to San Souci. When he left the hospital, my Dad was back at his baseline. Walking with his cane. Talking. Laughing. Due to his dementia episodes, it was advised for him to recover in a place he’ll have 24 hour care. Worst decision was bringing him to San Souci. The morning of Friday: 4/2, we brought in my Dad’s belongings; he walked in with just a few belongings the night before. The morning of Saturday: 4/3, I came in to visit and his belongings were still at the front desk. I went to do a window visit and my Dad was sleeping with his sneakers on the bed, no blanket, and shivering uncontrollably. Seeing how distraught I was, the RN offered to bring my Dad to the lobby. She got him into a wheelchair while asleep and the most traumatic site: my Dad was shaking uncontrollably from head to toe, not responding to my calls. I asked the RN, what happened? She said my Dad was given Ativan around 10am for his safety. As my Dad’s POA, I specifically told the facility to call me prior to making any decisions for my Dad. Absolutely no one contacted me about chemically restraining my Dad. I spent some time with my Dad in the lobby while he was shaking uncontrollably and sleeping. I trusted her medical advice and allowed the nurse to take my Dad back to bed to sleep off the medication, as she said he needed. Later, the evening of Saturday: 4/3, we saw my Dad and his speech was like that of a child. He kept repeating the same word over and over again. To see him go from talking regularly to that has been traumatic to say the least. I spoke to the admissions rep. and told her I’d like for her to please send a message to Saturday morning’s supervisor and ask exactly why my Dad was given Ativan without my consent. I was informed that I was supposed to be notified, but that he was given Ativan for his safety. I don’t comprehend how a known chemical restraint helped to keep my Dad safe. No one called me to AT LEAST try another measure of redirecting before making the decision to take his human rights away and give him something NOT he or his family approved of. We saw how much damage Ativan did to him. It made him unrecognizable. It depressed his nervous system. It made him go from a man that can walk on his own with a cane, laugh, talk, to needing 2 man assistance with walking, crying, still shaking (he had never had a shaking problem). After seeing him in the deteriorated state he was in, we decided the best thing we can do for our Dad was bring him home to give him a fighting chance. When Dad got home, the worst site. My Dad had the same pulls ups from his admission (a total of 4 days with the same pull ups). The pull up was filled with urine. All his clothes and sneakers were filled with urine. His urine was orange - he was not given fluids at all. He was so dehydrated. He’s also experiencing the side effect of hallucinations, pointing at the wall saying “there’s a spider.” Hallucinations is yet another side effect of Ativan. As a family, we are completely heart broken at the damage San Souci caused my Dad. In just 3 nights and 4 days, San Souci caused irreversible damage to my Dad. My Dad was never the same. For your loved ones safety, DO NOT, I repeat DO NOT bring your loved one to San Souci. I am disgusted we entrusted them with our beloved father. There are no words to express the trauma they caused.