The Manor at Seneca Hill

I would not recommend Seneca Manor to anyone. My mom was a resident in this facility for approximately 6 months. The facility is extremely understaffed and nights and weekends are a nightmare for residents who go unattended and unchecked for long periods of time. You could literally push a call button indicating you needed to go to the bathroom or needed assistance and you would be ignored altogether, at times. I was assured by the nursing director and other top management that was the best place for my mom to be when she passed away. Seneca Manor failed my mom miserably as she sat in pain suffering from sepsis with no nurse to even help her receive pain medication on a regular basis. I know this because I was right there with my daughter watching this unfold. I made the decision to have mom transferred by ambulance to Oswego Hospital and that was the best decision I could have made. Mom received outstanding care from exceptional nurses and doctors as she passed away. Even though I live out of state, I visited the facility regularly, called numerous times a day, and had friends and family visit, as well. Many friends and relatives who visited mom also shared their dismay about Seneca Manor and the lack of staffing and care residents receive. I feel especially sorry for those residents who have no advocates to speak up for them when they are unable to do so. They suffer alone, in silence.