Sugar Creek Rest

My mom has been at QLS Sugar Creek for almost 3 years. Prior to COVID-19 we were there daily. During the lockdown they offered many ways for our family to keep in touch with mom. Unfortunately due to her condition most of the options were not successful but it was not for their lack of trying. Since visitation has resumed I have been there daily. You witness a lot when you spend so much time there. The staff are caring and committed. I can't imagine her being anywhere else. Everyone has their opinion on the vaccine being madatory for staff. It is hard to find compassionate and dedicated staff under the best of circumstances and if they mandated the vaccine they would lose valuable employees. It also shows that they respect their employees to allow them to make the best decision for themselves. I appreciate each and every person that works hard to take care of our loved ones when it is not possible for us to take care of them. Thank you for all you do!

When my siblings and I was deciding where to put my mom for rehabilitation for her leg, we decided on sugar creek. The place is very clean and looks newly remodeled,but also because we knew people who recommend it to us. After the first few days it started to be bad for my mom. She is 91 yrs old and legally blind. They would put her food tray on her table and just walk away, She was unable to feed her self with a fork. She could not see the food, so she would have to eat with her fingers. It was very humiliating for her. We had told them many times to please help her eat her food. She was there for 6 weeks before getting bathed for the first time. In the morning they would give her a cold wet wash cloth and tell her to wash her face and hands. My mom went in there with her legs straight and being able to stand,but they left her in bed for three days without turning her or getting her out of the bed at all.My mom laid there the entire time curled up in a fetal position and ended up with one of her legs contracted up to her waist, It is aweful her foot also curves to the right. The therapy there is terrible , it was very basic that did nothing to help her improve. There was so much more that went on there. We were lied to so many times by staff . They were very neglectful to my mom. There were 2 staff there that really cared about my mom and helped her and treated her with respect, But eventually my sister had to call and get an advocate for our mom. Once she had an advocate things started to improve with my moms care, It finally came time that we could get our mom out of there, And like everything else there, my sister had to do most of the work to get her discharged or she would still be in there. There was a lot that went on there. I'm not going to write it all down. I'm just going to say I will never recommend anyone to put a loved one in this facility.