Sumter Retirement Village

Utterly flabbergasted would be a start for this establishment. My grandmother was moved here to be closer to family after she was no longer able to live at home with her part time sitters. This had to be one of the worst decisions we ever made. The previous administrator of many years had a terrible unprofessional attitude. Her lack of professionalism was mind boggling, when she did have a input rather. It seems that she always put everything on the over worked Wellness Nurse in the front office, that always seems to be there working long after everyone else has departed. She is amazing and has always gone above and beyond to make sure my grandmother is taken care of. She is very knowledgeable and her compassion for my grandmother and her job is very evident. Within the last few visits that I have had there has been a new administrator put into place. Which I now have great concerns from asking around in regards to her role and background. I am appalled that the owner would allow someone with no medical knowledge or background to be responsible for the entire operations of the establishment not to mention the lively hood of my grandmother along with all of the other residents that reside there. The lack of staff there is also greatly concerning. I often visit after hours which would be 5pm and the receptionist and administrator are gone. I often see the Wellness Nurse still there along with 2 aides. The turn over rate there has been astoundingly high in just the short time that my grandmother has been there. It leads one to question what is going on there. My grandmother and many other residents have voiced concerns over the lack of staff. I personally do not think having only 2 aides in the entire establishment after hours (5pm-9am) is acceptable. I asked one of the aides what happens in case of a emergency and she stated that she has to call her supervisor which is the wellness nurse in the front office. So again, everything is put on her. I must add that she is a God send and the residents love her. I can not recall her name but thank you for being so kind and taking such wonderful care of each and every one of the residents that reside there. To hear them speak of you, you are truly a blessing to them. Without you there I do not believe that place would be the same.

Utterly flabbergasted would be a start for this establishment. My grandmother was moved here to be closer to family after she was no longer able to live at home with her part time sitters. This had to be one of the worst decisions we ever made. The previous administrator of many years had a terrible unprofessional attitude. Her lack of professionalism was mind boggling, when she did have a input rather. It seems that she always put everything on the over worked Wellness Nurse in the front office, that always seems to be there working long after everyone else has departed. She is amazing and has always gone above and beyond to make sure my grandmother is taken care of. She is very knowledgeable and her compassion for my grandmother and her job is very evident. Within the last few visits that I have had there has been a new administrator put into place. Which I now have great concerns from asking around in regards to her role and background. I am appalled that the owner would allow someone with no medical knowledge or background to be responsible for the entire operations of the establishment not to mention the lively hood of my grandmother along with all of the other residents that reside there. The lack of staff there is also greatly concerning. I often visit after hours which would be 5pm and the receptionist and administrator are gone. I often see the Wellness Nurse still there along with 2 aides. The turn over rate there has been astoundingly high in just the short time that my grandmother has been there. It leads one to question what is going on there. My grandmother and many other residents have voiced concerns over the lack of staff. I personally do not think having only 2 aides in the entire establishment after hours (5pm-9am) is acceptable. I asked one of the aides what happens in case of a emergency and she stated that she has to call her supervisor which is the wellness nurse in the front office. So again, everything is put on her. I must add that she is a God send and the residents love her. I can not recall her name but thank you for being so kind and taking such wonderful care of each and every one of the residents that reside there. To hear them speak of you, you are truly a blessing to them. Without you there I do not believe that place would be the same.