The Bridge at Highland

Please do not take your loved one to this facility! They are always short-staffed and the patients are not properly cared for. My loved one went for weeks without a shower and when I begged for her to get one, they would take her to the shower room and she would ironically incur an injury. Also, I noticed several bruises on her body throughout her stay, and when I approached administration concerning her injuries, they could not tell me the cause. If my family had not visited twice a day to feed her, she would not have been fed. I constantly fought for her throughout her stay just to get the basic care she was due. The final incident occurred less than two full days after her death. I was on my way to the funeral home and a family member called me stating that my grandmother's personal items had been placed in the hallway of the nursing home and another resident had moved into her bed. When I say personal items, I mean her clothes (including undergarments), her wallet, her jewelry, etc. were placed in an area where other residents and visitors were passing through. Her belongings stayed in the hallway all day! It was an inhumane act! I called the administrator and his reply to me was "my staff and I signed the guest book from the funeral home". I never quite understood what he meant, but I plan to take this to a higher office. I miss my grandmother so much, but God answered my prayer when He took her home to Heaven. I could not post this throughout her stay (in fear for her safety), but now that she is gone, I hope my review will prevent others from residing at this facility and facing the same struggles.