The Kensington

It breaks my heart to write this review. The care staff at memory care are still a wonderful team. However, something significant has changed as the care of our parents has declined rapidly. A remodel, new management and lack of listening to all the different families feedback and staff input on early signs that there were issues, have all contributed to all the issues we have experienced in the last few months. Ironically, it all started just weeks after sending a heartfelt letter praising the efforts of the caregivers and writing a review on here that was praising the memory care. Without proper communication, leadership and a clear direction from the top down, this location is suffering. I'm being generous with two stars because I truly want to believe that management wants to improve and make this a reputable place for memory care, but they are struggling to figure out how. Please do something soon before a resident is harmed unnecessarily by the lack of leadership and their understanding of what specialized care staff need in places like this to stay at peak level. What worked before? Daily check-in meetings about resident care, an involved onsite manager, staffing enough people to cover all the work involved in a high need group of residents.

I would definitely run as fast as you can against placing a family member here. I have found the staff cold, rude and indifferent. I called regarding concerns of my mom living here ( my mom has been recently placed here ) and 3 days later no response. Then when I called to follow up I was told that she had more important things to do.