The Willows Assisted Living

Everything that was posted is last review is correct. While physical appearance of the building looks great and the director promises you that loved one will be well taken care, this is so untrue. The lack of poorly trained and uncaring staff and administration lack to attention to what is happening to residents it just inexcusable. Adminstration not returning calls to family members regarding treatment of loved ones, and when do meet and they state will address this issues and these issues still continue. There are so many things happening there that just are being reported.

They are seriously understaffed & lack proper training. The staff spend more time on their personal cell phones than they do with the residents - I witnessed one resident almost pass away while a caregiver was sitting on the couch on her phone! I also witnessed them visiting & eating a nice hot meal while residents that needed assistance eating were left sitting between them reaching for their plates - just wrong on so many levels. The so called "activities director" spends more time running around & tooting her own horn than she does providing activities for the two buildings that house the Alzheimer's/Dementia residents that could greatly benefit. If it weren't for residents family members doing activities these 2 buildings would be abissmal. Residents regularly fall due to lack of attention by staff & several had to be hospitalized for uti infections! They are not kept hydrated, or cleaned properly when changed. The Alzheimer's residents rarely, if ever get taken outside to a beautiful fenced in yard because; well it's "too much work" for the staff - their words; not mine! If you have a family member there you have to keep an eye on EVERYTHING, including their medications. Residents were regularly given improper meds due to insufficient record keeping & lack of knowledge or attention by staff. Be aware & drop in at different times of day. The staff change at 2 pm is a good time to witness the lack of attention, etc. Meal times are also a good time to visit, check their food to make sure its hot! Often times it's not... All facilities have issues, this one can't seem to find proper staff & don't supervise those they have!!!