Alamance Health Care Center

My grandpa has been in this rehab facility since January 21st. My poor grandma has been trying to get in contact with someone regarding her husband every single day, multiple times per day with NO response back. He now has tested positive for Covid-19... which for a place that doesn’t allow a single visitor is a whole other issue. Please tell me how visitors aren’t allowed BUT 2 strangers can be roommates with no barrier between them and no mask? Please tell me how visitors aren’t allowed BUT this facility can hold a job fair inside for strangers to come to.My grandma has called daily where they transfer her call and no one answers. She calls back over and over and over again. My grandpa has dementia and is confused to begin with. After an entire week of not being able to speak to ANYONE, my grandma decided to show up and demand for my grandpa to be discharged this weekend. Obviously he was not able to go; but, miraculously 10 minutes later my grandma receives a call that he’s having to be transferred by EMS to the ER due to severe dehydration.I truly would not ever choose to send a single family member to this facility. It has been nothing but neglect from Day 1. Then adding on absolutely zero communication or regards to family members is pathetic and inexcusable. During this time that family members can’t speak or see the patient on the inside, you better believe the bare minimum should be to call these poor families back. The facility should be ashamed of itself. All my grandpa got out of this “rehabilitation” center is no progress to his broken hip, more confusion than he started with, and now, COVID-19, which with all of his previous medical conditions could kill him.Word of Advice: DO NOT SEND YOUR FAMILY MEMBER TO THIS FACILITY.