Brian Center Health & Retirement/Cabarrus

Do NOT send your loved ones to this facility. The "care plan and goals" they promised me and my husband were not achieved. They should have NEVER discharged him home. He was weak and couldn't stand up straight. The original goals were to have him completely up and walking and able to change himself. They failed that one.The "food" I wouldn't even give to farm animals. It was cold and portion size was nil. I took him ptotein protein shakes and snacks so he could eat something. He constantly called me and asked me to call the facility and ask the nurses for help because they were ignoring his call light. The things they said to him if he asked for help were disgusting and uncalled for. My overall rating would be in the negative.

Therapy departments were very effective. Unfortunately after therapy services were completed on a daily basis the you are left alone. No activity interaction, no staff interaction to reinforce what the therapists have set as goals. Basically left isolated to fend for yourself. Some staff definitely try to do their best. Definitely not a 5 star as they advertise or market quality care.

Small handful of good people work here. Limited activities for those that can mobilize the self. Those unable to help themselves ( dementia ) have no activities. Forgotten. Building had been refurbished but the same lack of sanitary measures persist. Dirty diapers thrown on the floor. Floor in hallway often has drippings - urine, feces, blood. Admin staff are bullies when it comes to billing. They like to use intimidation and half wit attorneys to try and twist the truth IF they even address the real issues. Omsbudsman visit was a joke. She saw the issues but chose to ignore. Biggest racket I have ever experienced. If elderly get mail- good luck - is censored by admin and never delivered. Personal items stolen or disrespected. Call light is on for 30/45 minutes. No accountability. CNA's are assigned so mAny people they take as many shortcuts as possible. To include hygiene of patients. Disgusting. The only reason for no deficiencies- they removed contact numbers for escalating issues. Prey on the weak. http://www.wsoctv.com/news/local/government-cracks-down-on-salisbury-nursing-home/582071348.