Crestview Center

So our Aunt Maryann was in Crestview back in 2018, she was sent their from St Mary's hospital. I was told that it was a good nursing home. Well my aunt was a fall risk there were no signs on her door or wall saying so. There were no fall mats on the floor. So this one day in 2018 she was in her room alone no staff watching her so she apparently got up from her bed which no alarm went off so she fell and broke her hip. She didn't receive much thereopy and one day we were their to watch her theropy and one of the staff attempted to get her up from wheel chair and my ailunt had trouble so they just didn't push her to do anything. She basically was lying in their dying in a sense. She went over to st Mary's to get checked out from the surgeon and her left leg was in a locked position, he could not even bend her knee to straighten it, which means they were letting her just lying.in bed and not moving her around. Well in March of 2019 she passed, she did have other illnesses which one was septis from being in Crestview, she was being treated at St Mary's .she also had gotten 4 mini strokes in a period of time and she went in their for theropy for physical also for getting them to get theropy for getting her to swallow again, not much help for that either. I do believe that after she fell in their and broke her hip she gave up her will to live. So at the age of 63 she passed. I wish so much I would of found out truly what kind of place that was, because in my eyes if she would not have had fallen she might have still been with us today. I would not suggest Crestview to anyone .

My 86 year old aunt was sent to Crestview for PT for a broken bone in her shoulder. Her right arm was in a sling. She needed help getting dressed and washed. She did say that her aides and most of the nurses were very nice, but one of her aides was rough and inadvertently hurt her shoulder trying to pull her sweatshirt on. One day a trainee aide was washing her and told her to roll over on her right side, but of course, the broken shoulder was on the right side, so my aunt had to tell her to walk around the bed and help her roll onto her left side. She still had to use her right arm. My aunt’s hair had not been washed since the day before Thanksgiving when I did it. No one seemed to know how to put her sling on properly. She and I watched a YouTube video for instructions and I was able to put it on correctly, but that was just for the one day. She asked for food with no gravy and 'no gravy' was written on the paper that came with her food. It was right next to a plate that had gravy all over the food. She was given food with gravy right up to the last week she was there. Food was delivered cold more often than not. Water for tea was actually cold. One day I took her dinner back to the kitchen and requested that it be microwaved. I had to flag someone down and no one seemed to think it odd that I was in the kitchen. My aunt had to use a bedpan for the first week or so and she was helped to get on it, but she also had to use her right arm to push herself up. Then she couldn't get anyone to come back to take her off it. The same happened when she was able to use the bathroom, but needed assistance getting up. She would be left in there for ages. When she first got there, my aunt had a roommate who appeared to be on hospice and her bed was by the window. The room would get very warm, so one day my aunt asked that the air be turned on. An aide opened the windows and left them open for a good part of the day. It was damp out and had gotten very cold in the room. And the roommate was lying there helpless right next to those windows. About a week before my aunt was to be released, a woman who had dementia became her new roommate. My aunt was subjected to verbal abuse that became increasingly hostile. I was there two days before my aunt was to be released and there was no way she was staying in the room with that woman because she was scaring me with what she was saying. My aunt did go to a new room, which was upsetting and inconvenient, and it took from 2:00 (when she was moved into a hallway) until approx 5:30 ('almost dinnertime'). I heard more than once that the nurse or aide had thirty patients they had to take care of during their shift. To me, that is a staffing problem and is not an acceptable excuse for lack of care. The facility made an appt for my aunt to go for a follow up at the orthopedic dr’s office, but didn’t tell her until the day of the appt. She was also required to use the transport company affiliated with the facility to get to the appt. I just happened to be there that morning and said I would go to the appt with her, but I was not allowed to drive her to it. The transport company was late and we found out at the time the appt was scheduled for that they were not coming. I was then allowed to drive her. The cost of that transport btw, was $108. One day I was walking to my aunt’s room and a woman in the room across the hall was bent over to the floor in her wheelchair. It was only a matter of time before gravity would have taken over. Thankfully I was able to find a nurse right away to take care of her. Physical therapy was scheduled for my aunt, but the therapist would come for her before breakfast. I probably waited too long to ask that my aunt be told what her schedule for PT was. My aunt liked the physical therapists. I would definitely steer as far clear of this place as possible. I would think what goes on is more a testament to the facility’s mismanagement. Management should stay there a few days and see how they feel afterwards about the decisions they are making that effect individuals who rely on them for care. It’s abhorrent.

Marketed services are much different than experience. Initially welcoming and attentive it quickly turns subpar. Dietary needs are not truly monitored. Our family member (in her 60s) was sent to the ER twice for high sugars in a 2 week period due to poor dietary control there and also found a UTI. Despite being on rehab, she was not provided a wheelchair for a week and a half, was left in bed, received minimal therapy, and subsequently developed a pressure ulcer that we had been told was just irritation due to urinary incontinence. Unless people get up independently, they are diapered. The hospital would not release our family member back to the facility, if that is an indicator. Administrator is absent and does not respond to calls for assistance. When we went to get her belongings, staff would not speak to family and left belongings on the curb while family member went to get the car. Best advice is to CHOOSE ANOTHER PLACE unless you can be there EVERY DAY or your family member can advocate strongly. If you are there for rehab, time it to make sure you are getting what you are entitled to, and have an advocate. Unfortunately, the facility looks nice and is clean, but the care is not there on the back end and individuals decline. We had very high hopes but experienced neglect and witnessed undignified treatment of some residents.

The worst place to send a loved one unless u want them to die fast Dropping patient on the floor. Something more then 3 times a day I even still have the voice mails they left on my phone when the dropped my wife. They even have a script for when they drop people And the staff laugh about it. No one comes for hours when you push the nurses call for hours. And this just the tip of the ice burg