Hillspring of Springboro

I am giving a one star because of the inability to reach a staff person to assist me.I have been trying to reach the nursing staff regarding one of my friends, a rehab resident. I believe this resident's phone is "off the hook" because I have called frequently for several days and reach a busy signal each time.

I DO NOT RECOMMEND HillSPRINGS. My mother has been in this facility a year in January & the experience has been nothing but complete stress & worrying. The Administrator / Zane & Regional Matt , can be your worst nightmare. Neither one of them show any compassion or careing, its completly about the money . My mothers phone / landline , that i pay for , has so much static at times , we have to hang up. Reminding this is our only way of communication , because of covid & rarely do they answer their facility phone ,and the memory unit phone is never charged or answered.I had a meeting with Zane & regional Matt , and they both said quote, ( They will never fix my moms phone line , NEVER.) My mother was taken to the hospital recently , and i am POA & NO ONE INFORMED ME THEY TOOK HER THERE. SHE HAS A HEMOTOMIN TO HER FOREHEAD & FACE IS BLACK AND BLUE & NOONE KNOWS WHAT HAPPENED. ZANE & THE REGIONAL MATT , REFUSED TO GIVE ME A INCIDENT REPORT IN OUR MEETING. I HAD TO CALL THE OMBUDSMON TO GET THEM TO GIVE ME A COPY, AND THEN ZANE MADE ME WAIT AND TRIED TO CHARGE ME TO FIND OUT ABOUT MOMS INCIDENT, STILL NO EXPLANATION . A WEEK AFTER THIS INCIDENT , MOMS OTHER SIDE OF HER FACE, BY HER JAW LINE IS BLACK AND BLUE. THEY TRIED TO SAY , IT COULD POSSIBLY BE A ABSESS TOOTH, THERE ARE NO TEETH IN THE BACK. HMM. SO I TOOK HER TO THE DENIST, HE SAID THERE IS NO WAY THIS CAUSED ALL THE BRUISING AND SWELLING , AND NO ABSESS TOOTH, AND REMEMBER , SHE DOES NOT HAVE BACK TEETH ON THE SIDE. WHILE AT THE DENIST , MOM WENT TO THE RESTROOM , I NOTICED HER KNEES WERE BLACK AND BLUE , SO ARE HER SHOULDERS & HANDS , AND A SORE. A FEW BRUISES ON HER BACK.ALSO. AND ARMS. I WAS NEVER TOLD ABOUT THESE BRUISES BY ANYONE, JUST THE JAW. I TOOK HER TO THE HOSPITAL. NOONE KNOWS A THING , HOW THIS ALL HAPPENED AND NO RESPONSE FROM THE AMINISTRATOR ZANE. IM WORKING ON THIS & ITS A TERRIBLY SAD SITUATION AND OF COARSE NO CORRUPORATIION , FROM MANAGEMENT AND FRANKLY , I BELIEVE THEY DONT CARE. THERE IS SO MUCH MORE , BUT TRUST ME ,THIS IS NOT YOUR PLACE. MY POOR MOM.

I would never recommend Hillsprings terrible, the biggest reason is there Administrator Zane & Corporate office , are the most uncompassionate , unprofessionsl staff , ive ever seen. They never return your calls or folliw through with any promises. They are always understaffed & rarely answer there phone. Today / Thanksgiving , they out did their selfs to ruin many residents & familys day. If things were not already bad enough , with Covid restrictions & not being able to see our loved ones, they never answered there phone all day, over 7 hours , so we could speak to our loved ones. I don't know if they had a Turkey dinner for them, they do not keep us updated , except for covid updates & they always seen to have cases there. We have had no inside visits in a year almost & they do nothing to help commuicate. There are a few that try, but the administrator Zane , threatens to write them up if they comunicate with family , and tell the truth..My mothers landline phone , that i pay for has a bad connection since March, and the outlet needs fixed and the administrator & corporate refuse to fix the line , which causes alot of static and hard to hear my mom, and we have to hang up. Ive never met a doctor here , nor do we know their names. Believe the reviews on here , or you will be living the same nightmare. Horrible MANAGMENT . They just dont care. Períod.

Should you be considering this facility, I wouldn't care at all to share the details of our horrifying four day stay in this facility in an effort to protect your loved one. Please feel free to contact me Karen Roberts-Berry on fb messenger anytime.